Shipping Information:

At Createtimelessdesigns.com, we make every effort to process (pack and ship) your order as quickly as possible, while making sure that your order is both accurate and carefully packaged.

You will be able to choose your shipping method at the time of checkout. Except for our UPS International Express orders, all shipping charges are final; in other words, you will never have to pay more for shipping than what you see when checking out.

Please Note: We do not ship C.O.D. For larger orders, we often attach insurance or request delivery confirmations, which is paid for by Createtimelessdesigns.com.

Return Instructions If for any reason you are not 100% satisfied with your order, you may return or exchange most items for a full refund. Items returned to us MUST be in their original condition and packaging. Please note that we DO NOT accept returns for books, products that were originally purchased on clearance, strands or pre-packed items that have been broken up or otherwise altered, including wire and stringing materials that have been unspooled. If you are returning an item because of a mistake on our part, we will refund your return postage.

Please send your returns in their original packaging with a copy of the original invoice to:

Createtimelessdesigns.com Returns Department 7934 S. 799 W. Morgantown, Indiana 46160

For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.

Frequently Asked Questions:

Q: Are my online credit card transactions secure? A: Yes. All online transactions at Createtimelessdesigns.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Q: Do you accept international orders? A: We gladly accept international orders, but reserve the right to require payment via bank transfer or international money order. We are capable of responding to written customer service inquiries in English, French, and Japanese. For shipping methods and costs, please go to our Shipping page under Ordering Info.

Q: Do you have a printed catalog? A: Because we are constantly adding products and our inventory is always changing, a printed catalog would be out of date the day we printed it. For this reason, we do not produce a printed catalog.

Q: Do you have a physical store? A: No. We actually decided to keep our cost down and go to a internet store.

Q: How do I get coupons? A: We offer coupons to our customers who are signed up to get our newsletter via-email. Please be sure to sign up for our newletters and you will receive special offers/coupons when we run specials.

Q: How long will it take for me to receive my order? A: Processing and delivery time depend on which shipping method you choose and where the order is being delivered. For more information. please go to our Shipping section page under Ordering Info.

Q: What is your back-order policy? A: We make every effort to maintain our inventory and mark items “out-of-stock” on our website. On occasion, however, we may have fewer items in stock than what you order. Should this happen, we will ship you what we have and adjust the amount of your purchase accordingly. We will back-order the remaining product. At this time we are unable to ship back-orders to international countries. In this case, your back-order will be cancelled. Regardless of the value of your back-order, we will make every effort to notify you by either phone or email with regard to the status of your order. International customers with back-ordered items should revisit our site frequently for those items, as we will post them back to the site as soon as they become available.

Q: Is there a sales tax? A: Being a Indiana state business, we apply an 6% sales tax to all orders originating in the state of Indiana.

Q: What other shipping options do I have? A: If you would like to recieve your order faster than using our free shipping method, we provide several options to choose from. In the U.S. you can choose from U.S. Priority Mail and U.S Express Mail, as well as various UPS shipping options. For Canada, you can choose Canada Letter Post, Canada Global Priority or Canada Global Express. For international orders you can choose from International Global Priority, International Global Express, or International UPS express mail. For more information on shipping methods, costs, and processing time, please go to the Shipping section of our web site under Ordering Info.

Please Note: We do not ship COD. For larger orders, we often attach insurance or request delivery confirmation, which is paid for by Artbeads.com.

IMPORTANT: UPS will not deliver to a P.O. Box.

Q: Why can't I find an item that I had found before on your website? A: If you can't find a particular item that you had found before on our website, that means it has been discontinued. Items are usually discontinued because of availability or quality issues, so we will probably not be carrying the item anytime soon.

Q: I’ve suggested products I would like to see you carry; what happened to my suggestion? A: Your suggestion was heard loud and clear. Every product suggestion we get is notated in a suggestions log. The suggestions are presented to our Product Team when they are deciding what new product to add, and are a major factor in our decisions. In fact, some items we carry, like freshwater pearls, the crimp covers and many more, were not even on our radar until we heard from you! So, thanks again and keep the suggestions coming.

Q: Do you drop-ship? A: Createtimelessdesigns.com does not accept drop-ship orders of any kind. If a customer is found to be using our services for drop-shipping to a third party, we will cancel the order and subsequent orders will not be processed.